Parental Involvement

Parental Involvement

The Headmistress and staff value and request parental involvement. You are the first teachers of your child. You know your child better than anyone. We would like you to share any information you have regarding your child with us. We know about children and also wish to share all we know about your child with you.

We will discuss your child’s progress with you regularly. We also look forward to having the opportunity to see you informally get to know you socially. The school is very much a community, with the welfare of your child at its centre. We look forward to developing a social relationship with parents at our many arranged events.

The school and nursery has a friends organisation known as ‘The Friends’. An informal group, ‘The Friends’ has been set up for parents, family and friends who wish to socialise, fundraise and be involved with the school. Parents, families and friends of children at Phoenix House are automatically ‘friends of the school’. The Friends group meets regularly to organise social events and share ideas of how they are able to support the school. Please feel welcome to come along.

Contacting staff

The Headmistress may be contacted at any time by telephoning or by asking to see her. Staff are always on duty when you drop off or collect your child, and may also be contacted by phone.

We do, however, ask you to understand that during school opening hours, we may not always be able to connect you to directly to the relevant member of staff by telephone. We are always very busy with the children and, whilst every effort will be made for you to speak with the appropriate member of staff, it may be necessary for us take a message or to ask if we can return your call. The Headmistress or the School Administrator will be available to deal with enquiries and to take messages, which will always be passed on. We do need your support in this matter, as the ratio of adult to child is very important.

Complaints procedure

We wish to encourage any parent who feels unhappy with any aspect of the school to raise their concerns at an early stage in order that the issue may be resolved quickly.

We take pride in our relationship with parents and would hope that in the unlikely event of a complaint, you would follow our formal complaints procedure:

• In the first instance, you should contact your child’s teacher and ask to discuss the matter privately and away from the bustle of the nursery or school.
• If you are still dissatisfied, you should tell the teacher that you wish to take the matter further, and ask for it to be referred to the Headmistress.
• The Headmistress will discuss the matter with you and with the member(s) staff involved, and make proposals to resolve the problem.
• If these are not agreed by both parties, the Headmistress will make an appointment to see the parents privately and the matter will be resolved through a final decision in her role as Director.